Quantum African Experience Limited is committed to protecting your privacy and personal data in compliance with the Data Protection Act, 2019. This policy explains how we collect, use, process, and protect your personal information when you apply for or use our credit products and services.
Data Subject: An individual who is the subject of personal data (e.g., our customer, organisations, merchant, lender and staff).
Personal Data: Any information that can identify a natural person directly or indirectly (e.g., name, ID number, location).
Processing: Any operation performed on personal data, including collection, storage, use, or disclosure.
Data Controller: Quantum African Experience Limited, which determines the purpose and means of processing personal data.
Third Parties: External entities with whom we may share your data, such as credit reference bureaus (CRBs) and collection agencies.
We adhere to the following principles when processing your data, as required by the DPA:
Lawfulness, fairness, and transparency: We process your data in a legal and fair manner and are transparent about how we use it.
Purpose limitation: We collect your data for specific, explicit, and legitimate purposes and do not use it for incompatible purposes without your consent.
Data minimization: We only collect data that is adequate, relevant, and necessary for the purposes for which it is processed.
Accuracy: We take reasonable steps to ensure your data is accurate and up to date.
Storage limitation: We do not keep your data for longer than is necessary to fulfill the purpose for which it was collected, as per our data retention schedule.
Confidentiality and integrity: We implement appropriate technical and organizational measures to ensure the security of your data and prevent unauthorized access or disclosure.
We may collect and process various types of personal data, including but not limited to:
Identity information: Name, date of birth, ID/passport number, current location and photograph.
Contact information: Phone number, email address, and physical address.
Financial information: Bank account details, mobile money transaction history, salary information, and other financial statements.
Credit information: Your credit score and history from Credit Reference Bureaus (CRBs).
Usage data: Information on how you interact with our products and services, including online platforms.
We collect your personal information through various means, including:
Directly from you: When you fill out an application form, use our website or app, or contact us with a query.
From third parties: We may collect information from CRBs, fraud prevention agencies, and business directories.
From your device: We may access data on your phone with your consent for credit appraisal, as per Central Bank of Kenya regulations for Digital Credit Providers.
We use your personal data for the following purposes:
Processing credit applications: Verifying your identity and assessing your creditworthiness to determine your eligibility for a loan.
Providing services: Processing payments, managing your account, and fulfilling contractual obligations.
Credit scoring and profiling: Using your data to carry out credit checks and internal credit scoring.
Communication: Contacting you regarding your account, products, and services.
Marketing: Sending you promotional information about new products and services, with an option to opt out.
Fraud prevention and debt recovery: Detecting and preventing fraud or other crimes and recovering any outstanding debts.
Legal compliance: Complying with all applicable laws and regulatory requirements, such as reporting obligations to the Central Bank of Kenya.
We respect the confidentiality of your personal data. We will not share your information with any third party without your consent, except where required or permitted by law. We may share your data with:
Credit Reference Bureaus (CRBs): To assess your credit history and report your repayment performance.
Third-party service providers: Partners who assist us with operations, such as collection agencies and IT support.
Regulators and law enforcement: To comply with legal obligations and regulatory directives.
Under the DPA, you have several rights regarding your personal data. These include being informed about data use, accessing your data, requesting corrections or erasure, objecting to processing, and withdrawing consent.
We use technical and organizational safeguards to protect your personal data from unauthorized access, loss, or alteration.
We keep your personal data only as long as needed for the initial purpose and to meet legal requirements. This generally means retaining data for at least seven years after your relationship with us ends.
For questions about this policy or your data, you can reach our Data Protection Officer at:
Email: info@quantumafricaexp.com
Phone:
Website: mkopoeasy.com